Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Restocking fee: Please note that a 10% restocking fee applies to all accepted returns and will be deducted from your refund amount.

To start a return, contact us at orders@caseyschildrenscollective.com. Our products ship directly from our trusted supplier partners, so return instructions may vary depending on the item you purchased — just reach out and we'll guide you through every step.

If your return is accepted, we'll email you a prepaid return shipping label — return shipping is free, on us! — along with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return questions at orders@caseyschildrenscollective.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale or clearance items, or on gift cards. Items purchased with a discount or promo code are still eligible for return under this policy.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method (minus the 10% restocking fee) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at orders@caseyschildrenscollective.com.

Discounts & promotions

Promotional discount codes — including our WELCOME10 email signup code for 10% off orders of $45 or more — apply to full-priced items only and cannot be applied to sale or clearance items. Sale and clearance items are final sale and are not eligible for return. Only one discount code may be used per order.